Call tracking software can be a great addition for your business. It helps a lot in your business by allowing in identifying all the inbound phone leads, be it online ads, print ads or anything. Phone call tracking software is an essential system nowadays. You need to make sure that you are choosing the best system which can help you in many different ways. We have to look at the important features that you need to consider to ensure that you are getting the best phone call tracking software for your business.
Features to consider
There are some important features that you have to consider when it comes to choosing the best call tracking software. These features are:
- Caller profiles
If you are looking for information about the callers, then you need to look for this feature. Most of the call tracking software shows you about the caller. To know more about the caller and to capture some relevant data about the caller, you need to look at the profile of the caller. Make sure that the software provides information like caller’s location, time of calling and device used.
- Intuitive dashboard
Having a dashboard can be quite helpful for the people to sense out the essential information. If you want to dig into all the important details that you need, you have to look for the dashboard feature. It helps in many ways.
- CRM Integration
You will need CRM program for sales. So, you need to make sure that you have the CRM integration feature which can help you in choosing the right and relevant details needed for the sales. All these data remain stored in the system.
- Real-time analytics
The real time analytics feature is important to ensure that you can get complete access to all the information that are important for proper analysis. With the help of the right analysis, you will be able to make some great decisions for your business.
- Call recording
Of course, a phone call tracking recording software is incomplete without the call recording feature. This is one of the most important and essential feature that you have to look for. With the help of this feature, you can record any inbound call and later use it for check the quality of the call as well as for the customer’s queries.
- Keyword tracking
Many call tracking software systems come with this feature. This will help you to tell you about the keyword or link that the contact has click to land on company’s website. This will help you to know which the keywords are playing the best role.
So, these are some of the features that you have to look for when you are buying one of the best phone call tracking software system. All these features can provide you with the best results that can be quite helpful for your business. You cannot risk any of these features when it comes to choosing the best system. You have to make sure that you are buying the best one.